Shipping & Returns

Every piece is quoted individually. When you send a quote request, we reply with the price, the delivery options and cost for your location, and the lead time, so you know all of it before you commit.

Lead time depends on stock and finish: pieces we hold are quicker than made-to-order chandeliers and large fixtures. Your quote gives the timing for each piece.

Once your order is on its way, we'll keep you updated by email, phone or WhatsApp.

Return terms are agreed with you as part of your quote, before you place an order. Custom finishes, custom drop lengths and made-to-order pieces usually can't be returned.

To ask about a return, contact us with your quote reference and the piece concerned, and we'll explain the next steps.

If anything arrives damaged, tell us as soon as possible and send photos of the damage, so we can put it right.